Patients

We’re here for you

The need for quality critical care when minutes matter is why our program exists. Since 1986, our flight teams have transported more than 80,000 patients. Through the years our focus has remained on providing safe transport and top-level care to every patient on every flight. 

Public safety officials, hospital staff/physicians, park rangers and industrial safety officers can request the services of HealthNet Aeromedical Services.  Members of the general public are not permitted to request air medical support and instead should dial 911.

Air medical transport is utilized for those who are critically ill or injured.  Our teams typically transport persons of all ages experiencing cardiac, neurological, traumatic, respiratory, metabolic or obstetrical emergencies.

Yes.  Each HealthNet Aeromedical Services helicopter can transport a family member along with a patient.  The decision to allow a family member to accompany a patient on a specific mission is left solely to the medical and aviation team members responsible for the flight.

HealthNet Aeromedical Services flies on a foundation of safety.  Dating to its inception in 1986, the organization has maintained a stellar safety record.

Medical team members must have three years of verified experience serving in an emergency department, intensive care unit or high-volume emergency medical services program.  Upon entering our system, all medical team members must successfully complete a ten-week training academy and are subsequently assigned to a flight training officer for continued experiential learning.

Air Methods Corporation Pilots serving with our program are required to have a minimum of 2,500 hours of flight time as pilot-in-command.  Candidates for these positions receive a detailed orientation including experience in flight simulators and familiarization with the regional service area.

Each HealthNet Aeromedical Services aircraft is equipped with high-tech equipment like that which you would see in a hospital intensive care unit or critical care transport ground ambulance.

HealthNet Aeromedical Services is a not-for-profit program funded through patient service revenue and cooperatively by Cabell Huntington Hospital, CAMC Health System and WVU Medicine.  

Yes. We work closely with governmental and commercial payors to ensure service lines are covered in the event of an emergency medical transport. In the event our assistance is needed, we’ll work directly with you and your insurance provider to resolve any billing issues that may arise during the process. HealthNet Aeromedical Services is an in-network provider with multiple commercial insurance companies.

No. We do not offer a membership product for aeromedical transport. Our philosophy is to put the patient first and reimbursement for services second. If your insurance provider is Medicare, Medicaid, PEIA or Highmark BCBS you should receive no balance bill for your service unless you have an unmet deductible.

Billing Information

Patient billing for HealthNet Aeromedical Services is processed by Quick Med Claims. Please visit their Patient Access Portal for assistance with billing services.

Patient Forms

Notice of Privacy Practices

Air Medical Transport Rates